Shipping
All orders ship from the EasySpheres facility in Powell Butte, Oregon, USA. We ship by UPS and FedEx only. Our daily same-day pickup is UPS; FedEx shipments normally go out the next business day. If you have your own UPS or FedEx account, we are glad to ship on it (prepaid and add or third-party billing). We cannot deliver to PO boxes or APO/FPO addresses.
In-stock orders placed before 2:00 PM Pacific on a business day ship the same day. Items not in stock are typically 6 to 8 weeks for bulk spheres and 2 to 3 weeks for tape and reel; mixed orders ship complete on the longer lead time. Our on-time ship record is greater than 95%. When you place an order, the checkout shows the carrier services available for your address, and we will estimate the ship date based on the availability of your items.
Every shipment includes a Certificate of Conformance with lot-level traceability. Shipments are FOB Powell Butte, Oregon; any transit damage is claimed through the carrier, and we will help you with the claim.
We ship worldwide. Import duties, VAT or GST, and brokerage fees are the responsibility of the customer. International orders have a $100 minimum subtotal. See our International page for details on documentation, HS codes, and export status.
Download our detailed shipping policy HERE.
Returns
If you received an incorrect or defective item, contact us within 30 days of delivery and we will exchange it or issue a full refund, and we will cover the return shipping. Returned product must be in its original, unopened condition. Items marked FINAL SALE are not returnable.
To start a return, log in to your account, open the order under Completed Orders in the My Account menu, and click Return Item(s), or simply email us with your order number. Refunds are issued once the returned item is received and inspected, and we will notify you by email when the refund is processed.
Download our detailed return policy HERE.